Privacy Policy
Introduction
evoFlow Physio is committed to protecting the privacy and confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, store, and disclose your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
By using our services or website, you agree to the terms of this Privacy Policy.
What information we collect
We may collect the following personal and health information:
- Full name
- Date of birth
- Contact details (phone number, email address, address)
- Health and medical history
- Current symptoms and treatment information
- Appointment and attendance history
- Payment and billing details (if applicable)
We only collect information that is reasonably necessary to provide physiotherapy services.
How we collect your information
How we collect your information
- We collect information when you:
- Use our website or online booking system
- Book an appointment online or in person
- Complete intake or consent forms
- Communicate with us by phone, email, or SMS
- Receive physiotherapy treatment
- Provide information relevant to your care
Why we collect and use your information
Your information is collected and used to:
- Coordinate care with other healthcare professionals when appropriate
- Provide physiotherapy assessment and treatment
- Develop and manage your treatment plan
- Communicate with you regarding appointments and care
- Process payments and manage billing
- Maintain accurate clinical records
- Meet legal, insurance, and professional obligations
Storage and security of your information
Your personal and health information is stored securely using Cliniko, a cloud-based practice management system that complies with Australian data security and privacy standards.
We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.
Disclosure of information
We may disclose your information to:
- Your referring general practitioner
- Other healthcare professionals involved in your care (e.g. specialists, allied health providers)
- Medicare or private health insurers (where required)
- Legal or regulatory authorities if required by law
We do not sell or trade your personal information.
Access and correction
You have the right to:
- Request access to your personal information
- Request corrections to inaccurate or outdated information
Requests can be made by contacting evoFlow Physio using the details below.
Website and online services
When you visit our website or use online booking systems, we may collect limited technical information such as browser type, device information, and usage data to improve user experience.
Online forms and bookings may be processed through secure third-party platforms, including Cliniko.
Cookies
Our website may use cookies to improve functionality and user experience. You may disable cookies in your browser settings, however some features of the website may not function properly.
Data retention
We retain personal and health information for as long as required to provide ongoing care and to comply with legal and professional record-keeping obligations.
Complaints
If you believe your privacy has been breached, please contact us so we can resolve the issue.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: https://www.oaic.gov.au
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website.
Contact us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
evoFlow Physio
293 Main Rd E, St Albans, VIC
Email: lillian@evoflowphysio.com.au
Phone: 0402 188 747